FAQ

WELCOME: Welcome to A’vie Salon & Day Spa! We believe self-care should be relaxing, rewarding, and easy to enjoy. Whether you're visiting for a haircut, massage, facial, nail service, or a full spa day, we're here to make your experience memorable.
How do I book an appointment at A’vie Salon & Day Spa?: You can conveniently book online at aviesalonspa.com or call or text us at (269) 375-4400. Our friendly Guest Services Team is happy to assist with appointments, spa packages, and special requests.
Where is A’vie Salon & Day Spa located?: We're located at 1416 W. Milham Avenue in Portage, Michigan, conveniently serving guests throughout Kalamazoo, Portage, and Southwest Michigan.
How early should I arrive for my appointment?: We recommend arriving 15 minutes early, especially for your first visit or when enjoying multiple spa services. This allows time to check in, complete any necessary forms, and begin relaxing.
What is your cancellation policy?: We require at least 24 hours' notice to cancel or reschedule appointments. Cancellations or changes made within 24 hours, as well as missed appointments, are subject to a charge of 100% of the scheduled services.
What services does A’vie Salon & Day Spa offer?: A’vie offers professional haircuts, color, highlights, hairstyling, massage, facials, skincare treatments, lash extensions, acupuncture, manicures, pedicures, waxing, and thoughtfully designed spa packages.
Why do service prices vary between service providers?: A’vie uses a level-based pricing system that reflects each professional's experience, demand, and career development. This gives our guests choices when selecting a service provider and price point.
Does A’vie offer couples massages?: Yes! Our couples massages allow two guests to relax and enjoy their treatments together. They're perfect for romantic getaways, anniversaries, birthdays, or simply sharing quality time with someone special.
Can friends enjoy spa packages together?: Absolutely! Our spa experiences are wonderful for friends, couples, mothers and daughters, and anyone who wants to share a little relaxation. Our team can help coordinate appointments based on availability.
Do you offer spa packages for special occasions?: Yes! We offer signature and seasonal spa packages that make wonderful gifts for birthdays, anniversaries, holidays, and celebrations. Visit our website to explore current packages and experiences.
Can I purchase a spa package as a gift?: Absolutely! Spa packages and gift cards make thoughtful gifts for anyone who deserves a little relaxation and self-care. Visit our Gift Cards page or contact Guest Services for assistance.
Does A’vie offer spa services for tweens and teens?: Yes! We offer age-appropriate services and select spa experiences for younger guests, including gentle facials and relaxation treatments. Parents or legal guardians should contact our Guest Services Team regarding age requirements, consent, and available services.
What should I wear for a massage or spa treatment?: Wear comfortable clothing. For massage services, your therapist will explain how to prepare and ensure your comfort and privacy throughout the treatment. Professional draping is always provided.
Should I tell my massage therapist about medical conditions or injuries?: Yes. Please share any relevant health conditions, injuries, allergies, pregnancy, or areas of discomfort before your treatment so your therapist can determine whether adjustments or medical clearance may be appropriate.
Do you offer hair color consultations?: Yes! Our experienced stylists can help you explore hair color, highlights, dimensional color, and styles suited to your hair type, lifestyle, and goals.
Why do service prices vary between stylists?: A’vie uses a level-based pricing system that reflects each professional's experience, demand, and career development. This gives our guests choices when selecting a service provider and price point.
What skincare products does A’vie use?: Our skincare professionals offer customized treatments using professional products, including Eminence Organic Skin Care, selected according to your skin's needs.
Does A’vie sell gift cards?: Yes! A’vie gift cards are available for purchase online or at the salon and spa. They make wonderful gifts for birthdays, holidays, anniversaries, and special occasions.
Do A’vie gift cards expire?: No. A’vie gift cards do not expire.
What forms of payment do you accept?: We accept cash, checks, debit cards, major credit cards, and Venmo. An additional fee may apply to eligible credit card transactions and will be disclosed before payment. No credit card surcharge applies to cash, checks, or debit card payments. Gratuities are always appreciated and may be given in cash or through Tippy, our convenient electronic tipping service. Tippy applies a separate convenience fee, which is displayed before completing the transaction.
Can I book multiple spa services during one visit?: Absolutely! Whether you're planning a relaxing spa day or combining your favorite services, our Guest Services Team will be happy to help coordinate your appointments. Call or text (269) 375-4400 for assistance.
Can I purchase a spa package for someone else?: Yes! Our spa packages make wonderful gifts for birthdays, anniversaries, holidays, and special occasions. Explore our current packages online or contact Guest Services for help choosing the perfect experience.
What if I'm not satisfied with my service?: Your satisfaction matters to us! Please contact A’vie within three days of your appointment if you have concerns. We offer eligible service adjustments within seven days of the original appointment. Services are nonrefundable.
How far in advance should I book a spa package?: We recommend booking as early as possible, especially for couples experiences, multiple services, or weekend appointments. Availability varies by service and provider.
Do you offer spa experiences for couples, friends, or family members?: Yes! A’vie offers relaxing experiences that are perfect for couples, friends, and family members who want to enjoy a little self-care together. Contact us to explore available options.
What should I know before my first massage or facial?: We recommend arriving a little early so you can settle in and complete any necessary forms. Please let your service provider know about allergies, injuries, pregnancy, health concerns, or treatment preferences so we can help make your experience comfortable and personalized.
Can I exchange a retail product?: Yes! We offer product exchanges and store credit according to our return and exchange policies. Please contact Guest Services for details. Custom-ordered hair extensions cannot be returned or exchanged.
Are children welcome at A’vie Salon & Day Spa?: We welcome children who have scheduled appointments for age-appropriate services! However, to maintain a safe, peaceful, and relaxing environment for all guests, children who are not receiving services are not permitted to accompany guests to their appointments. Thank you for your understanding and for helping us create an enjoyable experience for everyone.
Can I bring my pet to A’vie?: While we love our furry friends, pets are not permitted inside A’vie Salon & Day Spa. This helps us maintain a clean, safe, and relaxing environment for our guests. Service animals, as defined by the Americans with Disabilities Act (ADA), are always welcome.
What makes A’vie Salon & Day Spa different?: At A’vie, we believe beauty and wellness go hand in hand. Our experienced professionals provide personalized services in a welcoming environment where every guest can relax, rejuvenate, and feel their best. Our purpose is simple: Making lives healthier, happier & more beautiful. How can I contact A’vie Salon & Day Spa? A’vie Salon & Day Spa 1416 W. Milham Avenue Portage, MI 49024 Phone: (269) 375-4400 Website: www.aviesalonspa.com We look forward to welcoming you!

PRIVACY POLICY

A’vie Salon & Day Spa

Effective Date: November 1, 2026

At A’vie Salon & Day Spa, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.aviesalonspa.com, schedule appointments, purchase gift cards or spa packages, or communicate with our team.

1. Information We Collect

Depending on how you interact with us, we may collect:

Personal information, including your name, email address, telephone number, mailing address, and date of birth.
Appointment information, including scheduled services, service preferences, and appointment history.
Information you voluntarily provide about allergies, health considerations, or treatment preferences to help us deliver appropriate services.
Transaction information related to purchases, gift cards, and payments.
Website usage information, including IP addresses, browser information, cookies, and website activity.

2. How We Use Your Information

We may use collected information to:

Schedule, confirm, and manage appointments.
Provide personalized salon and spa services.
Process payments and gift card purchases.
Communicate appointment reminders and service updates.
Respond to inquiries and customer service requests.
Send promotional communications where permitted by law.
Improve our website, services, and guest experience.
Maintain appropriate business records and comply with legal obligations.

3. Appointment Scheduling and Third-Party Services

A’vie uses third-party service providers to support appointment scheduling, payment processing, guest communications, website operations, and other business activities.

These providers may process information necessary to perform their services and are subject to their own applicable privacy and security practices.

We encourage guests to review the privacy policies of third-party platforms they use.

4. Payment Information

Payments may be processed through secure third-party payment providers.

Payment information is used to complete authorized transactions, manage purchases, and administer applicable business policies.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance, and evaluate marketing effectiveness.

Visitors can manage cookies through their browser settings. Disabling certain cookies may affect website functionality.

6. Marketing Communications

With appropriate consent or as otherwise permitted by law, A’vie may send communications about services, special offers, spa packages, events, and promotions.

Guests may unsubscribe from promotional emails using the unsubscribe instructions provided or by contacting us directly.

Text message communications, where offered, are subject to applicable consent and opt-out requirements.

7. Sharing Your Information

We may share information with trusted service providers when necessary to operate our business, provide requested services, process transactions, or comply with applicable law.

We do not disclose guest information to unrelated third parties for their independent marketing purposes without appropriate authorization.

We may also disclose information when required by law or reasonably necessary to protect our guests, employees, business, or legal rights.

8. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no electronic transmission or storage system can be guaranteed completely secure.

9. Information Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill legal obligations, resolve disputes, and support legitimate business operations.

10. Children's Privacy

Our website is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website without appropriate parental consent.

Services provided to minors may require parental or legal guardian authorization.

11. Your Privacy Choices

You may contact A’vie to request information about your personal information, update inaccurate contact details, or inquire about available options for managing your information.

Requests will be addressed in accordance with applicable law and legitimate business recordkeeping requirements.

12. External Websites

Our website may contain links to third-party websites or services. A’vie is not responsible for the privacy practices or content of websites we do not control.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Updates will be posted on this page with a revised effective date.

14. Contact Us

For questions regarding this Privacy Policy or our handling of personal information, please contact:

A’vie Salon & Day Spa

1416 W. Milham Avenue

Portage, MI 49024

Phone: (269) 375-4400

Email: aviesalonspa@gmail.com